Privacy Policy
Last Updated: November 9, 2025
Neighboard, LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Table of Contents
- Information We Collect
- How We Use Your Information
- Sharing Your Information
- Third-Party Services
- Data Retention
- Data Security
- Your Rights Under GDPR (EU Users)
- Your Rights Under CCPA (California Users)
- Children's Privacy (COPPA)
- Cookies and Tracking
- Your Privacy Rights
- Changes to This Policy
- Contact Us
1. Information We Collect
Information You Provide
- Account Information: Email address, username, password (encrypted)
- Profile Information: Display name, optional profile photo
- Business Listings: Business name, address, phone, services, photos, descriptions
- Reviews and Content: Review text, ratings, photos, comments
- Communications: Messages you send to us, support inquiries
Information Collected Automatically
- Usage Data: Pages visited, search queries, clicks, time on site
- Device Information: Browser type, operating system, device type
- Location Data: IP address, approximate geographic location (if you provide it)
- Cookies and Tracking: See our Cookies section below
Information from Third Parties
- Social Authentication: If you sign in with Google or other providers, we receive your email and basic profile information
- Analytics: Aggregated usage data from Google Analytics
2. How We Use Your Information
We use your information for the following purposes:
- Provide Services: Enable account creation, business listings, reviews, and search functionality
- Improve Services: Analyze usage patterns, fix bugs, develop new features
- Communications: Send transactional emails (account confirmations, password resets, notifications)
- Security: Detect and prevent fraud, spam, and abuse
- Legal Compliance: Comply with legal obligations and enforce our Terms of Service
- Personalization: Show relevant search results and business recommendations
- Analytics: Understand how users interact with our platform to improve user experience
Legal Basis for Processing (GDPR)
We process your information based on:
- Consent: You have given us explicit permission (e.g., creating an account, subscribing to emails)
- Contractual Necessity: Processing is necessary to provide our services (e.g., displaying your reviews)
- Legitimate Interests: We have a legitimate business interest (e.g., improving our platform, preventing fraud)
- Legal Obligation: We must process data to comply with laws and regulations
4. Third-Party Services
We use the following third-party services to operate Neighboard:
| Service | Purpose | Privacy Policy |
|---|---|---|
| Google Analytics | Website analytics and usage tracking | Google Privacy Policy |
| Google Maps Platform | Geocoding, mapping, location search | Google Privacy Policy |
| Google reCAPTCHA | Bot protection and spam prevention | Google Privacy Policy |
| Hosting Provider | Server hosting and data storage | (Varies by provider) |
| Email Service (SendGrid/Mailgun) | Transactional email delivery | (Varies by provider) |
These third parties have their own privacy policies. We are not responsible for their practices.
5. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Account Data: Retained until you delete your account
- Reviews and Content: Retained until you delete them or request deletion
- Business Listings: Retained until removed by owner or administrator
- Analytics Data: Aggregated data retained for 26 months (Google Analytics default)
- Server Logs: Retained for 30-90 days for security and troubleshooting
- Deleted Accounts: Personal data is deleted within 30 days of account deletion (some data may be retained for legal compliance)
After retention periods expire, we securely delete or anonymize your data.
6. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: HTTPS/SSL encryption for all data in transit
- Password Security: Passwords are hashed and never stored in plain text
- Access Controls: Limited employee access to personal data
- Regular Backups: Encrypted backups stored securely
- Monitoring: Security monitoring and intrusion detection
- CAPTCHA: Bot protection on forms to prevent abuse
7. Your Rights Under GDPR (EU Users)
If you are located in the European Union (EU) or European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):
- Right to Access: Request a copy of all personal data we hold about you
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a machine-readable format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)
- Right to Lodge a Complaint: File a complaint with your local data protection authority
How to Exercise Your Rights
For other data rights requests, please contact us at:
- Email: privacy@neighboard.com
- Subject Line: "GDPR Data Request"
We will respond to your request within 30 days as required by GDPR. We may ask you to verify your identity before processing your request.
8. Your Rights Under CCPA (California Users)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
- Right to Know: Request disclosure of what personal information we collect, use, and share
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt-out of the "sale" of personal information (we do NOT sell your data)
- Right to Non-Discrimination: We will not discriminate against you for exercising your rights
Categories of Personal Information We Collect
- Identifiers: Email, username, IP address
- Commercial Information: Search history, favorites, business interactions
- Internet Activity: Pages visited, clicks, browsing behavior
- Geolocation Data: Approximate location (if provided)
- User-Generated Content: Reviews, ratings, photos, comments
We Do NOT Sell Your Personal Information
Neighboard does not sell your personal information to third parties. We do not trade, rent, or share your data for monetary compensation.
How to Exercise Your Rights
For other data rights requests, please contact us at:
- Email: privacy@neighboard.com
- Subject Line: "CCPA Data Request"
We will respond to your request within 45 days as required by CCPA. We may ask you to verify your identity before processing your request.
9. Children's Privacy (COPPA)
No Users Under 13
Neighboard does not knowingly collect personal information from children under the age of 13. If you are under 13, please do not use this service or provide any personal information.
If we discover that we have collected information from a child under 13, we will:
- Delete the information immediately
- Terminate the account
- Notify the parent or guardian (if contact information is available)
Parents: If you believe your child under 13 has provided us with personal information, please contact us immediately at privacy@neighboard.com with the subject line "COPPA Concern."
11. Your Privacy Rights
Regardless of where you are located, you can:
Access Your Data
Request a copy of all personal data we have about you
Correct Your Data
Update inaccurate or incomplete information in your profile
Delete Your Data
Request deletion of your account and associated data
Export Your Data
Download your data in a machine-readable format
Opt-Out of Emails
Unsubscribe from marketing emails (you'll still receive transactional emails)
Contact Us
Ask questions or raise concerns about your privacy
How to Exercise These Rights
To exercise any of these rights, contact us at:
- Email: privacy@neighboard.com
- Subject Line: Include "Privacy Request" and specify your request (e.g., "Data Deletion Request")
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our practices
- New legal requirements
- New features or services
- User feedback
When we make changes:
- We will update the "Last Updated" date at the top of this page
- We will notify you via email if changes are material
- We will post a notice on our homepage
We encourage you to review this Privacy Policy periodically. Your continued use of Neighboard after changes are posted constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Neighboard, LLC
General Inquiries:
contact@neighboard.com
Privacy Requests:
privacy@neighboard.com
Mailing Address:
[Your Business Address]
[City, State ZIP]
Response Time: We aim to respond to all privacy requests within 30 days (GDPR) or 45 days (CCPA) as required by law.
Legal Notice: This Privacy Policy is part of our Terms of Service. By using Neighboard, you agree to both documents.